hb998 Privacy Policy
Your personal information is completely safe at hb998. This policy clearly explains how we collect your data, how we use it, and how we keep it protected.
hb998 is a safe and reliable online gaming platform. We take the privacy of our members very seriously. This Privacy Policy ("Policy") explains how hb998 collects, stores, processes, and protects your personal information. By using our platform, you are considered to have agreed to the terms of this Policy.
Please read this policy carefully. If you have any questions, contact us via our 24/7 live chat support or by email.
What Data We Collect
When you register and use services on the hb998 platform, we collect the types of information listed below. This data is collected only for lawful and specified purposes.
Personal Identity Information
During account registration we collect:
- Full name and date of birth
- Email address
- National ID or passport information (for verification)
- Residential address
- Gender and nationality
Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash / Nagad / Rocket / Upay mobile number
- Relevant bank account information
- Transaction history and amounts
- Payment method and date
Technical Information
Information automatically collected while using the platform:
- IP address and device identifier information
- Browser type and operating system
- Session duration and login activity
- Cookie and tracking data
Gaming Activity Information
To improve your gaming experience:
- Play history and preferred game categories
- Bet amounts and results
- Records of bonus and promotional benefit usage
- Responsible gaming limit settings
Purpose of Data Use
hb998 uses your information only for specific and lawful purposes. We never use data for excessive or irrelevant reasons.
Your information is used to confirm your identity, complete the account registration process, and maintain account security.
Your information is used to process deposits and withdrawals smoothly and to prevent fraud.
Your information is used to resolve your issues and answer your questions via live chat or email.
Your information is used analytically to personalize your gaming experience and improve the overall quality of the platform.
Your information is stored and processed to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
Your information is used to identify excessive gaming behavior and help members maintain healthy gaming habits.
Data Storage and Protection
hb998 uses industry-standard technical and administrative measures to keep your personal information secure. Our security practices are reviewed and updated on a regular basis.
We use SSL (Secure Sockets Layer) encryption technology, which keeps your data completely secure when it is sent to our servers. Our servers and databases are under continuous security monitoring.
Retention Period
Your information may be retained while your account is active and, after it is closed, for a set period as required by regulatory obligations. Financial transaction records are generally retained for a longer period due to legal requirements.
Our Security Measures
- SSL encryption technology
- Two-factor authentication (2FA)
- Suspicious login detection
- Regular security audits
- Restricted staff access controls
- Firewall and IDS systems
- Encrypted data storage
- Regular backup systems
Sharing Data with Third Parties
hb998 never sells your personal information or transfers it to third parties unlawfully. However, limited data sharing may occur in the specific circumstances below:
Payment Processors
The necessary financial information is provided to bKash, Nagad, Rocket, Upay, and approved banking partners to complete transactions.
Game Providers
Only the information necessary for game operation is shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
Legal Authorities
Information may be provided to the relevant authorities under court orders, legal investigations, or anti-money laundering regulations.
Analytics Services
Anonymous or aggregated data is used in integrated analytics tools to monitor and improve platform performance.
Affiliate Partners
Minimal information may be used for commission calculation, but personal identity is not disclosed.
Fraud Prevention
Limited information may be shared with specialized security service providers for effective fraud detection and prevention.
Important: All of our third-party partners are contractually required to meet our data protection standards. They may only process data for specified purposes and in accordance with our instructions.
Cookie Policy
Cookies are small text files stored in your browser. hb998 uses cookies to improve your experience, verify authenticity, and maintain platform functionality.
You can disable cookies from your browser settings, but this may limit some features of the platform.
Cookies We Use
- Essential Cookies: Required for login sessions and security
- Functional Cookies: For remembering language preferences and settings
- Analytics Cookies: For understanding platform usage patterns
- Performance Cookies: For loading speed and stability
Your Rights
As an hb998 member, you have the following rights regarding your personal information. Contact our customer support team to exercise these rights.
You have the right to know what information we hold about you and to request a copy of that information.
If your account contains incorrect or incomplete information, you can request that it be corrected or updated.
Subject to legal and regulatory obligations, you can request that your information be deleted.
In certain circumstances, you have the right to request that processing of your information be restricted.
You can request to stop receiving our promotional communications at any time.
Where applicable, you can request your information in a structured, machine-readable format.
Minor Protection
hb998 strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors.
Through an age verification process at registration, we ensure that no minor can use our platform. If we believe that information from a minor has been collected, we immediately delete that information and close the associated account.
Our request to parents and guardians: please use parental control software to prevent your child from accessing online gaming sites.
21+ Only
For players aged 21 and over only. Play responsibly.
Policy Changes
hb998 may update this privacy policy from time to time. Changes may be made due to business practices, legal obligations, or the introduction of new services.
If any significant changes are made, we will attempt to notify you by email or through the platform. The date of the most recent update will always be shown at the top of the policy.
If you continue to use hb998 after updated policies are published, you will be considered to have given your consent to the new policy. Therefore, it is advised that you review the policy regularly.
We also request you to read our Terms & Conditions and Responsible Gaming pages, which apply together with this privacy policy.
Notice of Changes
For significant changes to the policy, we generally notify you through the following:
- Notification to your registered email
- Alert upon logging in to the platform
- Date update on this page
- Notification via live chat
Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our customer support team is available 24/7 to assist you.
After a data-related request is submitted, we will try to respond as quickly as possible. Where legal timeframes apply, requests will be processed in accordance with them.
Privacy-Related Contact
Email: [email protected]
Live Chat: Available 24/7 — speak directly in Bengali
Support Hours: 7 days a week, 24 hours a day
For Quick Assistance
Please have the following information ready for any privacy-related request:
- Your registered email address
- Account user ID
- Detailed description of the request
- Information required for identity verification
Your identity may be verified before your request is processed.