21+ | Safe Gaming

hb998 Responsible Gaming — Your Safety Is Our Priority

hb998 believes that an enjoyable gaming experience should always be safe and controlled. Use our responsible gaming tools and maintain healthy entertainment limits.

Important Notice: Gambling is a form of entertainment, but it can lead to addiction. hb998 is for people aged 21 and above only. If you feel that gambling is having a negative impact on your life, contact us immediately or take a voluntary break.

What Is Responsible Gaming and Why Does It Matter?

As a trusted online gaming platform, hb998 places the highest importance on the mental and financial well-being of our players. Responsible gaming means staying consciously in control of your time and money, keeping within a set budget, and treating gaming purely as entertainment — not as a source of income.

Some people may become overly dependent on online gambling. This is referred to as problem gambling. hb998 is fully aware of this issue and provides multiple effective tools and support to keep every user safe.

Our responsible gaming policy ensures that you remain in control of your gaming experience at all times. From setting deposit limits to closing your account entirely — all options are at your fingertips.

Core Principles of Responsible Gaming

  • Treat gaming as entertainment only
  • Do not chase lost money
  • Never exceed your set budget
  • Take regular breaks and respect time limits
  • Do not play while drunk or under emotional stress
  • Only bet within your means

Our Safety Tools

Deposit Limits

Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period — decreasing it takes effect right away.

Time-Out Feature

Need a short break? Take a time-out from 24 hours up to 6 weeks. During this period your account will be suspended and no bets or deposits can be made. Reactivation is straightforward.

Self-Exclusion

If you feel gambling is getting out of control, choose self-exclusion. You can close your account for a minimum of 6 months or permanently. During this time we will make sure you receive no promotional communications.

Session History and Budget Tracking

View your gaming history, win and loss records, and time spent at any time. To ensure transparency, hb998 stores detailed information for every session.

Gaming Time Limits

Set a daily or weekly gaming time limit. Once the set time is reached, the platform will automatically alert you and give you the option to end the session.

24/7 Support

For any questions or issues related to responsible gaming, our Bengali-speaking support team is available around the clock. Contact us via live chat for immediate assistance.

How to Use the Tools?

Step 1 — Log In to Your Account

Log in to your hb998 account and go to the "My Account" section. There you will find the "Responsible Gaming" menu.

Step 2 — Choose the Tool You Need

Select whichever option suits your needs — deposit limit, time-out, or self-exclusion. Detailed instructions are provided for each option.

Step 3 — Confirm and Activate

Set your preferred limit or break duration and click the confirm button. Changes will take effect immediately or at a pre-set time.

Step 4 — Get Support If You Need It

If you cannot resolve things on your own, let our support team know via live chat. They will help take the necessary steps on your behalf.

Deposit and Withdrawal Information

Learn about our transaction limits for responsible budget management:

Minimum Deposit ৳100 (all methods)
Minimum Withdrawal ৳500
Withdrawal Time 30 minutes to 3 hours
Payment Methods bKash, Nagad, Rocket, Upay, Bank Transfer

Set your deposit limit before depositing to keep your gaming budget safe. Once a deposit is made, those funds cannot be returned.

Signs of Problem Gambling

If you or someone you know shows the following signs, seek help right away:

  • Continuously placing more bets to try to recover lost money
  • Hiding gambling activity from family or friends
  • Borrowing money or spending essential funds on gambling
  • Feeling unable to stop playing
  • Feeling restless or irritable when not gambling
  • Neglecting work, studies, or family responsibilities
  • Using gambling to relieve stress or sadness

Tips for Safe Gaming

Follow these habits for an enjoyable and safe gaming experience at hb998:

  • Set a clear budget before playing and do not go beyond it
  • Set a maximum time limit for each session
  • Take regular breaks and stay engaged with activities outside gaming
  • Enjoy a win, but keep a cool head when you lose
  • Prioritise spending time with family and friends
  • Avoid playing under the influence of alcohol or while under stress
  • If in doubt, talk to our support team
21+

Age Policy — 21 Years and Above Only

hb998 strictly ensures that only individuals aged 21 and above can create an account and play on this platform. Providing age verification details at registration is mandatory. Accounts belonging to minors will be closed immediately and all deposited funds will be returned. If there are any underage members in your household, use parental control software and keep your login details private.

৳100
Minimum Deposit
24/7
Support in Bengali
21+
Age Policy
SSL
Encrypted Security

Need Help? Contact Us

If gambling is causing problems in your life, you do not have to face it alone. The hb998 support team is here for you.

Live Chat

Bengali live chat support is available 24 hours a day, 7 days a week. It is the fastest way to get an immediate resolution.

Email Support

For detailed matters, write to us at: [email protected] — we will respond as quickly as possible.

Emergency Account Closure

If you feel you need to close your account right now, let us know via live chat — we will take immediate action.

Responsible Gaming FAQ

Yes. When you activate self-exclusion, any withdrawable balance in your account can still be withdrawn through the normal process. Bonus balances are generally cancelled. Contact us via live chat for more details.

A time-out is a short-term break (24 hours to 6 weeks) that can be lifted automatically once the period ends. Self-exclusion is a long-term measure (minimum 6 months or permanent) and cannot be cancelled before the period ends. For serious problems, self-exclusion is the right step.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a 24-hour waiting period — this is intentional, to prevent impulsive over-depositing.

Start by talking to them with empathy and understanding. Let them know about hb998's responsible gaming tools and encourage them to seek professional help. If needed, contact us at [email protected] — we can point you in the right direction.

Yes, absolutely. Age verification is mandatory at registration. Additional verification may be required for suspicious accounts. We also advise families to use parental control software to prevent children from accessing sites of this nature.

After the set period ends (minimum 6 months), you can apply to reactivate your account. Our team will speak with you and confirm that you are ready to resume playing responsibly. For permanent exclusions, no account can be opened again.

Start Gaming in an Enjoyable and Safe Way

Head back to the home page, explore cricket or slots — always play responsibly. Check the FAQ if you have more questions.

Back to Homepage Cricket Betting Slots Games hb998 Casino View FAQ